Here you will find a bunch of common questions & answers from our customers we have collaborated to help you with finding answers, quickly & efficiently. The live search function also may assist you and if you still are stuck feel free to contact us via your preferred method.

When and where were you founded?

We begun our initial concept and drawings of Panda Love in early 2019, and launched officially just before the new year. We are a Sydney based team, with a global audience and family!

Trouble with the website?

If you're having trouble with the website we'd suggest you try the following:

STEP 1

You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).

Please note that if you have items in your bag or in the 'Save for Later' section that were added when you weren't logged in,you'll need to make a note of the product name/code as deleting your cookies could clear this history.
On most internet browsers you can delete your cookies using 'Tools' or 'History'.

STEP 2

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

STEP 3

Contact us

If you're still having problems, contact our Customer Care Team using one of the options below and include:

  • As much detail as you can about the issue
  • Screen shots of any error messages you get
  • Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
  • What you've done so far to try to resolve it
I’m having troubles with your mobile site, what should I do?

1.     Check your internet connection

It might be worth checking your internet connection to see if this resolves the issue. Just disable and re-enable your connection via wifi or airplane mode.

2.     Delete your cookies and cache

Most technical issues can be resolved by clearing your browser’s cache and cookies. If you’re not sure how to clear your mobile browser’s cache and cookies, please see below:

iOS - Safari

If you're using Safari on an iOS device, press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select 'Clear History' and 'Clear Cookies and Data'.

Once you've done this, simply open up Safari again and go to our website.

iOS - Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other).  Select 'Settings' and then 'Privacy' on the next screen. You'll then see the options to clear your cache and cookies.

Once you've done this, simply close and reopen Chrome again and go to our website.

Android

If you're using an Android device, then with your browser open, press the Menu button. Select 'Clear Browsing Data' and then 'Privacy' on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser’s support documents which you can most likely find online.

3.     Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

4.     Contact us

If you're still having problems, contact our Customer Care Team using one of the options below and include:

  • As much detail as you can about the issue
  • Screen shots of any error messages you get
  • Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
  • What you've done so far to try to resolve it
I’m seeing your desktop site on my mobile phone, what should I do?

Our desktop site should automatically load up on desktops and tablet devices when visiting Panda Love. If you're seeing our desktop site on your mobile device, there's a few things we'd recommend checking:

1.     Delete your cookies and cache

iOS - Safari

Press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select 'Clear History' and 'Clear Cookies and Data'.
Once you've done this, simply open up Safari again and go to our website. You should now see our mobile site instead of desktop.
You can also tap the share button and then 'request mobile site'.

iOS -  Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other).
Select 'Settings' and then 'Privacy' on the next screen. You'll then see the options to clear your cache and cookies.
Once you've done this, simply close and reopen Chrome again and go to our website. You should now see our mobile site instead of desktop.
Alternatively, you can tap the 'settings' button (the 3 dots at the bottom right hand side)  and then tap 'request mobile site'.

Android - Chrome

If you're using an Android device, then with your browser open, press the Menu button. Select 'Clear Browsing Data' and then 'Privacy' on the next screen.
You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.
Alternatively, tap the settings button (the 3 dots at the top right hand side) and confirm that the desktop site box is unticked.
If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.

2.     Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

3.     Contact Us

If you're still having problems, contact our Customer Care Team using one of the options below and include:

  • As much detail as you can about the issue
  • Screen shots of any error messages you get
  • What operating system you're using
  • What you've done so far to try to resolve it
I’m having troubles signing into my account

You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:

  • Make sure you are using the same email address and password you registered with.
  • If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
  • If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
  • If after this you still can’t sign in, contact our Customer Care Team on one of the options below giving as much detail as you can about the issue, including screen shots of any error message you get and what you’ve done so far to try to resolve it.
How can I unsubscribe from your emails or SMS’s

If you no longer wish to subscribe to Panda Love newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters.

To make changes to all of your marketing subscriptions, simply follow these steps:

Step 1

Logging into your Panda Love account and select 'communication preferences' from the list on the left-hand side.

Step 2

Once you've opened your contact preferences, you'll be able to untick the communication boxes you no longer want to be contacted on.

Alternatively you can always contact one of our friendly customer support agents who will be happy to do all the hard work for you.

Why do I need to enter my password every time I sign into my account pages?

You'll only be asked to sign in again to access your account pages if your session isn't active.

Once you're signed in, there's no need to do it again at the Checkout - placing your order is easy.

How do I change the currency on your website?

All the currencies we offer are available on the website version and mobile version.

Depending on which country you're choosing to browse the website from, there will be different currencies available for you to select.

On the desktop version please click the top right corner where it has a drop down menu with currency flags representing the currency denomination.

Your computers IP address tells our server where you are located and should automatically pick the correct currency for you. However, this may not always be the case due to many reasons such as if you are using a VPN, Ad -blockers or other security software.

Where are you located?

Our warehouse & dispatch facility is located 5km from Sydney CBD, Australia.

Do you have a returns policy?

Yes please visit our returns policy page for in-depth information that should answer all of your questions. If not please call, email or webchat with us so we can resolve any query swiftly.