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WOOCS v.2.3.0

SHIPPING

Speedy, Seamlesss & Hassle Free.

Instant Fulfillment

Your order is processed within hours of placing it, usually being picked up by the courier on the same day Shipping.

Delivery Options

We give you the option of delivery service & courier. Costs are displayed as well as estimated delivery times which help you in what service will suit you best.

International Taxes & Duties

We take care of it all. Costs are clearly marked as inclusive of relevant local tax charges or duties or if there may be a cost incurred on delivery.

At Panda Love we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 1:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Backordered items will ship as soon as they become in stock.

We offer various courier, and UPS shipping options all over the world. Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.

Free Shipping

We offer free same day shipping (not delivery) on all orders in Australia when you purchase $99 AUD or more in non-overstock products, and free shipping to New Zealand when you spend over $199 AUD. . There is no insurance added to packages shipped for free.

We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.

In the event your item is not successfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.

Orders shipped to outside of Australia may be subject to import duties, taxes, and / or brokerage fees. We cannot control this. However, our shipping integration shows you on check out if any charges or taxes are paid for with the shipping charge.

Order Processing

We process all in-stock orders 5 days a week (excluding Australian holidays).

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product’s page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Typically, In-stock orders placed before 1:00 PM EST will go out the same day. (Delivery will depend on the carrier)

Carrier Restrictions

Our couriers do not deliver packages on Saturday or Sunday, or major Australian & International holidays.

We only ship using the methods shown on our check out page. We do not offer you to chose your own courier or service.

Tracking

Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject “Your order has shipped!” is then sent to the email address you provided during checkout.

Please check your email’s “spam” folders if you did not receive a tracking number

You may also find & view all tracking information directly by logging in to “My Account”

Insurance

Every package shipped by Panda Love is insured up to $100.00 on tracked packages only. If your order is larger than $100, and you’d like to add full insurance coverage to your package, you can do so at the checkout page. In the event that Canada Post or UPS lose a package, we will only credit orders up to $100.00 if they do not have full insurance.

International non-tracked items do not have insurance, and will not be replaced in the event of loss.

Orders outside of Australia

Panda Love offers multiple shipping options at various price points when shipping outside of Australia.

UPS offers the most reliable, and quickest options. You can find the shipping rates on the checkout page after filling out your delivery address.

Please ensure that you mind the laws of the country you are ordering to. We specialise in expedited shipping worldwide using our chosen couriers who have proven to be speedy and reliable.

There may be additional import duties and taxes when receiving your package. This is rated based on your country and is out of our control.

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